Privacy Policy

Privacy Policy

Ascent Conversions, LLC (“Ascent Conversions,” “Ascent,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ascentconversions.com, submit a project inquiry, schedule a consultation, communicate with us, or otherwise interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information You Provide

Information We Collect

When you submit a project inquiry, contact us, or communicate with Ascent Conversions, we may collect information such as:

• Your name
• Email address
• Phone number
• Vehicle year, make, and model
• The type of project or service you are interested in
• Your project description
• Your preferred project timeline
• Photographs of your vehicle or existing systems
• Other information you choose to provide

If you schedule a consultation through a third-party scheduling service, information such as your name, contact information, appointment time, and information provided during scheduling may also be collected.

Please do not submit sensitive personal information through our website unless it is specifically necessary for your project.

Vehicle & Project Information

Project Photos and Uploaded Content

Photographs and other files submitted through a project inquiry are used to help us evaluate your vehicle, understand your project, determine project fit, prepare for conversations with you, or provide requested services.

Any use of customer vehicle photographs or project information for public marketing purposes will be handled separately and, when appropriate, with the customer's permission.

Website Activity

Information Collected Automatically

When you visit our website, certain information may be collected automatically through Squarespace, cookies, analytics technologies, server logs, and similar tools.

This information may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Approximate geographic location derived from your IP address
• Referring website
• Pages viewed
• Time spent on pages
• Interactions with the website
• Cookie preferences

This information generally helps us understand how visitors use the website, improve website performance, maintain security, and evaluate the effectiveness of our website and marketing.

How Information Is Used

How We Use Your Information

We may use personal information to:

• Respond to inquiries
• Determine whether a project is a good fit for Ascent Conversions
• Communicate with you about your vehicle or project
• Schedule consultations or appointments
• Prepare estimates or project recommendations
• Provide requested services
• Maintain business and service records
• Improve our website and customer experience
• Prevent fraud or misuse
• Maintain website security
• Comply with legal obligations
• Protect the rights and property of Ascent Conversions and our customers

Submitting an inquiry does not obligate you to purchase services and does not obligate Ascent Conversions to accept a project.

Website Preferences

Cookies and Similar Technologies

Our website is hosted through Squarespace. Squarespace and certain third-party services may use cookies and similar technologies to operate the website, remember preferences, measure website performance, understand visitor activity, and support integrated website features.

Some cookies are necessary for the website to function. Other cookies, such as analytics or performance cookies, may be optional.

When you visit our website, you may be presented with a cookie consent banner. Depending on the options available, you may accept, decline, or manage non-essential cookies.

You can also control cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Service Providers

Third-Party Services

We use third-party services to operate parts of our business and website. These providers may process information on our behalf in accordance with their own privacy policies and terms.

These services may include:

• Squarespace for website hosting, forms, analytics, and website functionality
• Microsoft and Microsoft Bookings for scheduling, communications, and appointments
• Spam-prevention and website-security services such as Google reCAPTCHA when enabled
• Email and communications providers
• Other professional or technology service providers reasonably necessary to operate our business

If additional analytics, advertising, or marketing services are added in the future, this Privacy Policy may be updated accordingly.

Disclosure

How We Share Information

We may share information with vendors and service providers that help us operate our website or business, when necessary to provide a service you requested, when required by law or legal process, or when reasonably necessary to protect our rights, customers, property, or safety.

Information may also be transferred in connection with a future sale, merger, restructuring, or transfer of some or all of our business assets.

Service providers are given information only as reasonably necessary for the services they perform.

Depending on applicable law, certain uses of analytics or advertising technologies can sometimes be legally defined as “sharing” even when personal information is not sold for money. Visitors can use available cookie controls to manage non-essential cookies.

Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted technical standard for responding to traditional Do Not Track signals, our website may not respond to those signals.

Visitors may instead use our cookie consent tools and their browser settings to manage cookies and similar technologies.

Record Keeping

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Project inquiries and communications may be retained to respond to you, evaluate future work, maintain business records, document customer communications, address disputes, comply with legal or tax obligations, and support warranty or service records where applicable.

Information that is no longer reasonably necessary may be deleted, anonymized, or securely disposed of.

Protection

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.

However, no internet transmission, website, electronic storage system, or communication method can be guaranteed to be completely secure.

Please use reasonable care when deciding what information to submit through the website.

Your Choices

Your Privacy Choices and Rights

Depending on where you live, applicable law may provide rights regarding your personal information, including rights to request access, correction, deletion, or information about how personal information is used.

You may contact Ascent Conversions to make a privacy-related request. We may need to verify your identity before completing certain requests.

We will respond to valid requests as required by applicable law and will not discriminate against a person for exercising legally protected privacy rights.

Email and Communications

If you contact us or submit a project inquiry, we may use your email address or phone number to respond to your request and communicate about your project.

Project-related communications are not considered marketing communications simply because they are sent by email or text.

If we send optional promotional or marketing communications in the future, you may opt out as provided in those communications.

Children's Privacy

Our website and services are intended for adults seeking services for vans, RVs, and related vehicles.

We do not knowingly collect personal information online from children under 13. If we learn that personal information from a child under 13 has been submitted without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties, including social media platforms, manufacturers, scheduling services, and other businesses.

Ascent Conversions does not control the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party service you choose to use.

Visitors Outside the United States

Ascent Conversions is located in Indiana, United States.

If you access our website from outside the United States, information you provide may be transferred to and processed in the United States or other locations in which our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage visitors to review this policy periodically.